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want to change to sim only plan

  • April 18, 2025
  • 5 replies
  • 668 views
S
Active Contributor
  • smig
  • Active Contributor

My contract ends in a month and although I get the upgrade option, there is no option to step down to a sim only plan. 

Can someone suggest what I do now please

 

Thanks

Best answer by Natalie W

Thank you ​@smig 

 

Please let us know how you get on and if you have any further questions. 

 

Thanks, 

 

Natalie 

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 18, 2025

    Once your contracted period has finished, you should see SIM only upgrade options in the app, if you aren’t seeing a deal there that isn’t right for you, try calling the iD Mobile iD sales team on 020 7139 1397, during normal office hours.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • smig
    • Author
    • Active Contributor
    • April 18, 2025

    Thank you, I will give it another month and see if that option appears.

    Many thanks 😊

     

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • April 18, 2025

      Hey there ​@smig, as kindly advised by ​@WelshPaul, if an upgrade option isn’t showing you’d potentially like, please call our sales team on the number above.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      S
      Active Contributor
      • smig
      • Author
      • Active Contributor
      • April 18, 2025

      Thank you Tyler, will do

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • Answer
      • April 21, 2025

      Thank you ​@smig 

       

      Please let us know how you get on and if you have any further questions. 

       

      Thanks, 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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