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want to change to sim only plan

S
Active Contributor
  • smig
  • Active Contributor
  • 7 replies

My contract ends in a month and although I get the upgrade option, there is no option to step down to a sim only plan. 

Can someone suggest what I do now please

 

Thanks

Best answer by Natalie W

Thank you ​@smig 

 

Please let us know how you get on and if you have any further questions. 

 

Thanks, 

 

Natalie 

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    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3069 replies
    • April 18, 2025

    Once your contracted period has finished, you should see SIM only upgrade options in the app, if you aren’t seeing a deal there that isn’t right for you, try calling the iD Mobile iD sales team on 020 7139 1397, during normal office hours.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • smig
    • Author
    • Active Contributor
    • 7 replies
    • April 18, 2025

    Thank you, I will give it another month and see if that option appears.

    Many thanks 😊

     

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • April 18, 2025

    Hey there ​@smig, as kindly advised by ​@WelshPaul, if an upgrade option isn’t showing you’d potentially like, please call our sales team on the number above.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • smig
    • Author
    • Active Contributor
    • 7 replies
    • April 18, 2025

    Thank you Tyler, will do

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2277 replies
    • Answer
    • April 21, 2025

    Thank you ​@smig 

     

    Please let us know how you get on and if you have any further questions. 

     

    Thanks, 

     

    Natalie 

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