Industry standard I’m afraid. Play the game or switch networks if you’re unhappy. Whatever option you take, you will be in the same position come the end of your minimum term.

Hi ​@Cheri Ann Vincent . Thanks for reaching out! I understand it can be frustrating to see discounts for new customers. These offers are meant to make joining us easy, and I like to think you got a good deal when you first signed up. Our offers change regularly, so if you’re ever curious about current options or upgrades, please contact the Sales Team on 0207 1391 397 between 9am -6pm.

In regards to your experience, I am sorry the call ended. We can capture a complaint from here for you if you like? Thanks.

Hi ​@Siân

Thanks for your reply, I understand that I had a good offer when I first joined, however, there is no incentive to stay, if you want to keep loyal customers and promote refer a friend then surely you look after those customers, so that we can recommend your services/products. I did contact your sales teams, as I said above, that service was appalling! Not the customer experience I expected, you could listen to call to see how George dealt with my queries and disconnected when I asked about making a complaint, if you could log a complaint please I would much appreciate it.

Thanks

OK ​@Cheri Ann Vincent 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.