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Active Contributor
October 9, 2025
Question

why am i having problems to upgrade?

  • October 9, 2025
  • 24 replies
  • 251 views

Im due a phone upgrade but when i go to upgrade my phone it wont let me do it

    24 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hi there ​@hannahmcnulty, what happens when you try to upgrade please?

     

    Thanks,

    Tyler

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    Active Contributor
    October 9, 2025

    My phone just goes onto a blank white screen 

    Active Contributor
    October 9, 2025

    My phone just goes onto a blank white screen is there any chance someone can ring me and i do my upgrade over the phone 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hey there ​@hannahmcnulty, please call our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

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    Active Contributor
    October 9, 2025

    And i will br able to upgrade with them? 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 9, 2025

    Hi there ​@hannahmcnulty, yes of course.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 10, 2025

    Is the number free to call off a mobile 

    Active Contributor
    October 10, 2025

    Is the number feee to call on a mobile?

    iD Mobile Employee
    October 10, 2025

    Hi ​@hannahmcnulty,

    The call should be free when calling from your ID mobile number.

    -Isa🎀

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    JoeKing
    Silver Contributor
    Silver Contributor
    October 13, 2025

    Im due a phone upgrade but when i go to upgrade my phone it wont let me do it

    @hannahmcnulty  Hopefully a good day for you, did you manage to get your upgrade sorted out over the phone?

     

    Thank you

     

    Joe 😃

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉