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Active Contributor
October 9, 2025
Question

why am i having problems to upgrade?

  • October 9, 2025
  • 24 replies
  • 251 views

Im due a phone upgrade but when i go to upgrade my phone it wont let me do it

    24 replies

    Active Contributor
    October 13, 2025

    No luck as i couldnt get through 

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 13, 2025

    Hi ​@hannahmcnulty,

    The team available Monday-Friday 9am-5pm.

    Please can you try calling the team again and let us know how you get on.

     

    Kash

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    Active Contributor
    October 13, 2025

    Yeah i will try again today 

    Active Contributor
    October 13, 2025

    No luck again i was on the phone waiting to speak to aomone for a good 15 mins. 

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 13, 2025

    Im due a phone upgrade but when i go to upgrade my phone it wont let me do it

    How do you know you are eligible for an upgrade from iD Mobile, ​@hannahmcnulty

    Forum member (non-iD).
    Active Contributor
    October 13, 2025

    Becausr it came up on my phone that i was due an upgrade on the 5th october 2025 which was last sunday 

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    October 13, 2025

    Hi ​@hannahmcnulty ,

    We aren’t aware of any issues and please can you confirm you are calling 0207 1391 397.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 13, 2025

    Yeah i can confim thata the number i am calling ia their no kne ghat can ring me

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 13, 2025

    Hi @hannahmcnulty,

    I am pleased to hear that you are interested in doing an upgrade with us. I am so sorry for the trouble thus far. Please contact our Sales Team on  0800 049 0250 and they will be able to assist you further.

    Lamiya

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    Active Contributor
    October 13, 2025

    Is the number free to ring my mobile