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Active Contributor
October 9, 2025
Question

why am i having problems to upgrade?

  • October 9, 2025
  • 24 replies
  • 251 views

Im due a phone upgrade but when i go to upgrade my phone it wont let me do it

    24 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 13, 2025

    Is the number free to ring my mobile 

    Yes, 0800 numbers are free to call from the mobile with your iD SIM, ​@hannahmcnulty - they’re included in your plan’s calls allowance.

    Forum member (non-iD).
    Active Contributor
    October 14, 2025

    Thanks manage to do upgrade 

    New Contributor
    July 1, 2026

    I am having the same issue with it taking me to a blank screen and if I try via a browser I just get an endless loop of logging in 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Timwilliams77,

     

    We're sorry to hear you're having trouble accessing the upgrade page.

     

    As you're experiencing a blank page in the app and a login loop in your browser, we'd recommend contacting our Sales team via Live Chat. They'll be able to check your upgrade eligibility and help you complete the upgrade if you're unable to do so online.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.