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why has plan cost not reduced

  • April 3, 2025
  • 3 replies
  • 44 views

  • New Contributor

Why has my monthly cost not decreased as my phone plan is up and I have fully paid for my device. I expected a decrease in monthly cost

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 3, 2025

 


  • Author
  • New Contributor
  • April 3, 2025

Thank you so much


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • April 4, 2025

Hi ​@Nmd 

 

Once your contracted term is up, the account holder will need to manually make a change to their account, this wouldn’t happen automatically, we’d recommend the links above from ​@MZone.

 

Tom