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why has plan cost not reduced

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  • Nmd
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Why has my monthly cost not decreased as my phone plan is up and I have fully paid for my device. I expected a decrease in monthly cost

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    MZone
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    • MZone
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    • April 3, 2025

     

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    N
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    • Nmd
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    • April 3, 2025

    Thank you so much

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • April 4, 2025

    Hi ​@Nmd 

     

    Once your contracted term is up, the account holder will need to manually make a change to their account, this wouldn’t happen automatically, we’d recommend the links above from ​@MZone.

     

    Tom

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