Wrong data allowance showing on app and online after upgrade

Hi ​@Slevin 

Thanks for getting in touch 

We are sorry to hear your plan is not showing the correct data tariff. 

Is this happening on both the app and when logging in via the website? 

Thanks, 

Natalie 

Hi ​@Natalie W 

Yes it is

I’m having the same issue! I upgraded today to 120GB a month data with a voucher as a bonus and on my app it shows as 1.5GB … I’ve called the sales team who advised for me to cancel the upgrade, which I can’t do as it won’t let me amend it now it’s been processed … so pretty stuck!

Hi ​@Slevin ​@JFisher42,

We are aware of some tariffs not showing the correct allowance.

Have you tried logging out and logging back in to see if it makes a difference.

The allowances should update once your allowance refresh.

Kash

Hi ​@Kash 

Tried logging out and back in and the allowances refreshed yesterday still showing as 1.5gb

Morning ​@Slevin, ​@JFisher42,

Thanks for sharing. I’ll report your issue to our Self-Care team. Please can you confirm:

Device Make & Model.

Device Operating System (e.g Android 11).

Is the iD Mobile app up to date?

Thanks.

Hi ​@Matthew T,

details as follows:

iPhone 12 

IOS 18.4.1

Fully up to date

To confirm, the same data allowance shows when I access iD via the web too.

Sony xperia 1 V

Latest android

App fully up to date

Also shows like this on the web too. 

Thanks both, I’ll come back to you when I have an update!

Thanks ​@Matthew T 

Could you also confirm one thing please 

I've upgraded from a sim only plan to another sim only plan and it said there would be no yearly price increases and there is no mention of price increases in the contract. But now in the "welcome your upgrade is complete" email it's saying that the price will increase every year, please can you confirm if the price will increase or not.

Thanks

​@Slevin -

On SIM Only plans there are NO price increases. Please can you screenshot the section of the email that states a Price Increase and I’ll forward this to our CRM team to investigate. Thanks!

​@Matthew T 

Sure here - this is a sim only plan. I'm guessing it's just an oversight and the text is included on all emails. 

Thanks ​@Slevin. I’ll get back to you soon!