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Can I change my plan up or down in the middle of the month?

  • 30 May 2018
  • 1 reply
  • 185 views

Userlevel 1
Can I change my £10 a month plan with 5gb of data to £10 a month with 10gb data before the end of the month?
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Best answer by Mohammed 2 June 2018, 11:52

Hello @xanpb_2004,

Welcome to the iD Community.

You can change a plan at any time, be it the start of the month, middle or end.

There are a few restrictions though, the main ones being:
You need to be on a plan for at least 31-days before changing to a new plan
You need to have at least been with us for 30-days before requesting your first plan change
You need to ensure you have no outstanding balance/overdue balance.

You can carry out a tariff change from within the iD app/MyAccount.

Mohammed
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Userlevel 6
Badge +6
Hello @xanpb_2004,

Welcome to the iD Community.

You can change a plan at any time, be it the start of the month, middle or end.

There are a few restrictions though, the main ones being:
You need to be on a plan for at least 31-days before changing to a new plan
You need to have at least been with us for 30-days before requesting your first plan change
You need to ensure you have no outstanding balance/overdue balance.

You can carry out a tariff change from within the iD app/MyAccount.

Mohammed

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