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Can I change my plan up or down in the middle of the month?

  • May 30, 2018
  • 1 reply
  • 301 views

xanpb_2004
Community Member
Can I change my £10 a month plan with 5gb of data to £10 a month with 10gb data before the end of the month?

Best answer by Mohammed H

Hello @xanpb_2004,

Welcome to the iD Community.

You can change a plan at any time, be it the start of the month, middle or end.

There are a few restrictions though, the main ones being:
You need to be on a plan for at least 31-days before changing to a new plan
You need to have at least been with us for 30-days before requesting your first plan change
You need to ensure you have no outstanding balance/overdue balance.

You can carry out a tariff change from within the iD app/MyAccount.

Mohammed
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1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • June 2, 2018
Hello @xanpb_2004,

Welcome to the iD Community.

You can change a plan at any time, be it the start of the month, middle or end.

There are a few restrictions though, the main ones being:
You need to be on a plan for at least 31-days before changing to a new plan
You need to have at least been with us for 30-days before requesting your first plan change
You need to ensure you have no outstanding balance/overdue balance.

You can carry out a tariff change from within the iD app/MyAccount.

Mohammed