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Can I Upgrade Early?

Klsmith82
Community Member
i have a pay monthly contract but the phone got dropped in swimming pool on holiday so now no phone but still paying.
Can I not upgrade early to a more expensive plan for a fee so I can get a new phone instead of paying a contract I can’t use?

Best answer by Mohammed H

Hello @Klsmith82,

Sorry to hear you've dropped your device when abroad!

We don't support early upgrades by paying a termination fee.
There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades

More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).

Mohammed
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2 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 11, 2018
Hello @Klsmith82,

Sorry to hear you've dropped your device when abroad!

We don't support early upgrades by paying a termination fee.
There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades

More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).

Mohammed
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Rush1984
Community Member
  • Rush1984
  • Community Member
  • 0 replies
  • April 8, 2020

You might not support early upgrades with fee but if he/she decides to cancel the contract pay the remainder off and go else where it's your company's loss .

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