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Can I Upgrade Early?

  • 9 July 2018
  • 2 replies
  • 5981 views

i have a pay monthly contract but the phone got dropped in swimming pool on holiday so now no phone but still paying.
Can I not upgrade early to a more expensive plan for a fee so I can get a new phone instead of paying a contract I can’t use?
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Best answer by Mohammed 11 July 2018, 13:21

Hello @Klsmith82,



Sorry to hear you've dropped your device when abroad!



We don't support early upgrades by paying a termination fee.

There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades



More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).



Mohammed
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Hello @Klsmith82,

Sorry to hear you've dropped your device when abroad!

We don't support early upgrades by paying a termination fee.
There's a lot of information regarding upgrades here: https://www.idmobile.co.uk/upgrades

More specifically to "Check If I am eligible" which can be done in My Account or in the iD app (if you're able to access this from another device).

Mohammed

You might not support early upgrades with fee but if he/she decides to cancel the contract pay the remainder off and go else where it's your company's loss .

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