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Question

Change to Sim only

  • November 10, 2020
  • 1 reply
  • 19 views
S
Community Member

Hi my contract has ended and I am staying with ID but Sim only. I have received a SIM with a new number. I haven’t activated it  as i need to keep my existing number. How do i check that this isn’t a new contract? My account still shows the existing contract details. 

Thanks.

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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • November 15, 2020

Hello @skiwhizz,

When you log into the iD app/account, does this show the plan you’ve requested to change to?

Or the old plan?

 

If it shows the old plan, then you’ve ordered a new contract and would need to cancel this.

If it’s the new plan, then you’ve successfully upgraded the plan and the number can be switched when you activate the SIM.

 

Mohammed

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