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Delay in order being processed

  • December 24, 2019
  • 1 reply
  • 265 views
L
Community Member

We apologise that due to the popularity of our current offers, we're currently experiencing minor delays in processing orders ready for dispatch.

We are confident however that we will be able to prepare your order in the next 3-5 days. We'll email you again to confirm when your order has been successfully processed and dispatched.

 

If you gave us a PAC or STAC when you purchased your plan, don't worry it wont be submitted until your order has been dispatched.

Once again thank you for being an iD customer, and we apologise that on this rare occasion we have been unable to provide our normal delivery service.

The iD Team

 

Have I been accepted or rejected?

 

Thanks..

Best answer by Mohammed H

Hello @Lexi-clare1,

 

The order has not yet been processed due to the delay so we’ve not yet been able to confirm if you’ve been accepted or not. Please allow the 3-5 working days as advised and we’ll try to get your order processed to confirm.

 

Mohammed

 

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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • December 24, 2019

Hello @Lexi-clare1,

 

The order has not yet been processed due to the delay so we’ve not yet been able to confirm if you’ve been accepted or not. Please allow the 3-5 working days as advised and we’ll try to get your order processed to confirm.

 

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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