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Question

Difficulty Upgrading

Llucysimo
Community Member
I am having a lot of difficulty upgrading.

I am eligible for one, and select my phone and plan but it won't let me get past the "My Details stage.

I keep pressing continue but it takes me to this message at the top of the screen, every time:

"These details can't be edited at this stage as we need to use the information currently held on your account for eligibility purposes."

it also tells me to edit my Details, which I have and it's still not letting me proceed.

I just want my new phone:(
This topic has been closed for replies.

6 replies

Gregor
Helpful
 Contributor
  • Gregor
  • Helpful
 Contributor
  • 1061 replies
  • July 10, 2019
Hi @Llucysimo

Did you try contacting sales team by phone? You can speak to someone and get your upgrade this way. Number is 0800 049 0250.

Kind Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 10, 2019
Hello @Llucysimo,

Could you try calling our Sales Team as @Hikari mentioned? Let us know what happens and if you were able to place the order with them.

Our Sales Team can correct any errors on your account to process the order.

Mohammed
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Gracev97
Community Member
  • Gracev97
  • Community Member
  • 0 replies
  • April 10, 2020

Hello I am having this problem as well, and I cannot contact the sales team because hey are off for corona virus. Is there anything else I can do? 

P
iD Mobile Employee
  • Pearl M
  • iD Mobile Employee
  • 1428 replies
  • April 16, 2020

Hi @Gracev97 , 

Welcome to the iD Community.

Please can you confirm the exact issues your facing when your trying to upgrade?

Thanks, 

Pearl

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I
Community Member
  • IDIneijka
  • Community Member
  • 0 replies
  • April 24, 2020

Hi,

I have the same issue, when I go to upgrade my phone it gives me the error message on the top 

“Some of your personal details seem to be invalid or missing. Please call 7777 to update your details”

The call center is obvs. closed. 

I checked my details and everything seems in order. 

P
iD Mobile Employee
  • Pearl M
  • iD Mobile Employee
  • 1428 replies
  • April 24, 2020

Hi @IDIneijka 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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