Question
Difficulty Upgrading
I am having a lot of difficulty upgrading.
I am eligible for one, and select my phone and plan but it won't let me get past the "My Details stage.
I keep pressing continue but it takes me to this message at the top of the screen, every time:
"These details can't be edited at this stage as we need to use the information currently held on your account for eligibility purposes."
it also tells me to edit my Details, which I have and it's still not letting me proceed.
I just want my new phone:(
I am eligible for one, and select my phone and plan but it won't let me get past the "My Details stage.
I keep pressing continue but it takes me to this message at the top of the screen, every time:
"These details can't be edited at this stage as we need to use the information currently held on your account for eligibility purposes."
it also tells me to edit my Details, which I have and it's still not letting me proceed.
I just want my new phone:(
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.