Thanks, but the phone issue I understand. Reason for question is that the "sales team" (on the 0800 number) told me wifi calling is available on both payg sims and pay-monthly sims, whereas the "internet chatline team" told me only on pay-monthly, NOT ON PAYG.
I am guessing that it might work with payg IF you have a monthly contract anyway for the phone (hardware) itself, but not if you have just a sim on its own. Just a guess. Shame the Sales Team can't be clear 🙂

peterbrendon wrote:

Thanks, but the phone issue I understand. Reason for question is that the "sales team" (on the 0800 number) told me wifi calling is available on both payg sims and pay-monthly sims, whereas the "internet chatline team" told me only on pay-monthly, NOT ON PAYG.
I am guessing that it might work with payg IF you have a monthly contract anyway for the phone (hardware) itself, but not if you have just a sim on its own. Just a guess. Shame the Sales Team can't be clear :-)

Thanks for clarifying this @peterbrendon,

It's very odd you were advised this and we appreciate the feedback. We can only expect this to be down to a slight gap in knowledge for that particular advisor you spoke with on the webchat.

We see no reason why this wouldn't work on PAYG as it's bound to the handset on our network not the type of SIM.

The only limit I could see is that WiFi calling comes out of your allowances, so if you've got no available allowances/credit you wouldn't be able to use it.

Mohammed

Ok sounds good. Would be good if someone were to test it. In the end I bought a monthly sim and everything works ok, so I can’t confirm if payg is ok or not.