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End of contract downgrade

S
Community Member

Hello,

My contract ends at the end of this month and I would like to downgrade but the app only shows more expensive plans. Could someone please let me know how to do this?

 

Thanks

Best answer by smkilani

Hi @Alexzante ,

Now that my contract has expired I can help you with your problem.

As I have found out, it turns out you need to wait until your contract expires. The day it happens you are then allowed to change your plan. It is not ideal since you will be charged an extra month. However, that becomes a credit on your account. 

For instance, if your contract is £30 a month and you decide to switch to a £5 SIM only deal. Then the first bill you will get after your switch would be -£25. In other words, you will be paying 6 months in advance!

I hope that explains it well.

 

 

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    10 replies

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • June 2, 2020

    Hi @smkilani 

    Welcome to the iD Community.

    Please contact our Live Chat team who are able to assist with account related support.

    They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

    We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

    Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

    No need to refresh the page, this will happen automatically.

    Let us know how you get on.

    Thanks,

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Community Member
    • smkilani
    • Author
    • Community Member
    • 0 replies
    • June 2, 2020

    Thank you for your reply.

    I have been trying the live chat for days now. I appreciate the situation with the reduced staffing but at the moment it looks like I am going to end up paying extra on my monthly bill simply because I cannot get through customer service, which is ridiculous.

    A
    Community Member
    • Alexzante
    • Community Member
    • 0 replies
    • July 13, 2020
    smkilani wrote:

    Thank you for your reply.

    I have been trying the live chat for days now. I appreciate the situation with the reduced staffing but at the moment it looks like I am going to end up paying extra on my monthly bill simply because I cannot get through customer service, which is ridiculous.

    Hi, I have exactly the same problem as you as my contract ends today and it seems the only way to downgrade to a cheaper SIM  is is to start a new plan as if you want to change the plan it only gives more expensive options!!  I could do this but I don’t know if that will cancel my current plan and I don’t want to end up with two plansl!! Like you I can’t get through to customer service and it is ridiculous that it isn’t clearer online.  I hope you don’t mind me asking but how did you manage it in the end?  Thanks

    S
    Community Member
    • smkilani
    • Author
    • Community Member
    • 0 replies
    • Answer
    • July 13, 2020

    Hi @Alexzante ,

    Now that my contract has expired I can help you with your problem.

    As I have found out, it turns out you need to wait until your contract expires. The day it happens you are then allowed to change your plan. It is not ideal since you will be charged an extra month. However, that becomes a credit on your account. 

    For instance, if your contract is £30 a month and you decide to switch to a £5 SIM only deal. Then the first bill you will get after your switch would be -£25. In other words, you will be paying 6 months in advance!

    I hope that explains it well.

     

     

    A
    Community Member
    • Alexzante
    • Community Member
    • 0 replies
    • July 13, 2020
    smkilani wrote:

    Hi @Alexzante ,

    Now that my contract has expired I can help you with your problem.

    As I have found out, it turns out you need to wait until your contract expires. The day it happens you are then allowed to change your plan. It is not ideal since you will be charged an extra month. However, that becomes a credit on your account. 

    For instance, if your contract is £30 a month and you decide to switch to a £5 SIM only deal. Then the first bill you will get after your switch would be -£25. In other words, you will be paying 6 months in advance!

    I hope that explains it well.

     

     

    Great thank you so much for your help :-) 

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • July 14, 2020

    Just adding to this, though the answer has already been provided, SIM-only options will only show in the last 20-days of your contract.

     

    You can do this by logging into the app/account then:

    My Account

    Upgrade

    From the options, select SIM-only

    Then the plan you’re wanting to upgrade to

     

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Community Member
    • smkilani
    • Author
    • Community Member
    • 0 replies
    • July 14, 2020

    I am sorry @Mohammed  but that is not true. My contract expired the end of June and I was only able to see the SIM only deals a day after my contract expired.

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • July 15, 2020

    Hey there @smkilani 

    Did you manage to switch to a SIM-only plan, and get that changed that same day?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Community Member
    • smkilani
    • Author
    • Community Member
    • 0 replies
    • July 15, 2020

    @Kevin Yes, I think it took 30min or so to do the switch.

    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • July 15, 2020

    Good to hear you’ve sorted it @smkilani 

    Let us know if you need any further questions answering though.

    Take care.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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