My contract ends at the end of this month and I would like to downgrade but the app only shows more expensive plans. Could someone please let me know how to do this?
Best answer by smkilani
Now that my contract has expired I can help you with your problem.
As I have found out, it turns out you need to wait until your contract expires. The day it happens you are then allowed to change your plan. It is not ideal since you will be charged an extra month. However, that becomes a credit on your account.
For instance, if your contract is £30 a month and you decide to switch to a £5 SIM only deal. Then the first bill you will get after your switch would be -£25. In other words, you will be paying 6 months in advance!
I hope that explains it well.