So I have 2 Pay Monthly device contracts with ID and today I called up the sales team to pre order the new iPhone 11 Pro Max as a 3rd contract we went through all the choices I wanted I passed the credit check all fine but when they took my card details for £150 upfront fee and security check the security check failed twice and they won't process another one for 30 days after taking £300 authorisation on my card they advised for me to go into a carphonewarehouse store which could do another security check but upon going into store I was told that they cannot do another check for 30 days. Upon checking my ID account when I got home for any reason I would have failed this check I noticed the layout of my address was strange they had my house number in address line 1 then the remainder of my street name in address line 2 I'm wondering if anybody thinks this may have been the reason I failed as it would not have matched the same layout my bank would have? Has anybody had the same issue? Any advice would be great!
Best answer by terrywebbs
Hopefully on Monday the team can shed some more light on this for you, in the meantime sorry I was unable to further assist you,