Hi,
My contract ends on the 28th of August but I don't get the option of changing my plan to a Sim only plan. My bill for the next month is exactly the same amount even though the handset has already been paid off. How can I change this? I don't want a phone upgrade. Thank you
Best answer by Mohammed H
Hello
In the last 20-days of the contract (so in the next 2 days) you can log into the account and follow these steps:
Log-in and click My Account
Click on Upgrade Now
Scroll down till you find the SIM Only option
Select the plan you want to upgrade to
Don’t worry about your bill, as you’ll receive a pro-rata bill the next month following the upgrade, so any line rental charged in advance past your upgrade date would be refunded and recalculated.
Mohammed
Hello
In the last 20-days of the contract (so in the next 2 days) you can log into the account and follow these steps:
Log-in and click My Account
Click on Upgrade Now
Scroll down till you find the SIM Only option
Select the plan you want to upgrade to
Don’t worry about your bill, as you’ll receive a pro-rata bill the next month following the upgrade, so any line rental charged in advance past your upgrade date would be refunded and recalculated.
Mohammed
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
