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How to cancel my contract

  • 10 December 2018
  • 6 replies
  • 19468 views
Alis
My son had an ID sim only contract which he no longer uses. I can’t remember the number so can’t log in to your site to cancel it. The direct debit is still being paid each month. How do I cancel this contract? I can provide my email and bank account details to prove I am the account holder.
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Best answer by terrywebbs 11 December 2018, 20:33

Best try the below link before calling it will give you more information about the cancelation process.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations


  • If you'd like to cancel your SIM Only plan, you'll need to give us 30 days' notice.
  • So, if you want to leave at the end of your minimum contract term, you need to notify us at least 30 days before your contract end date.
  • Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can view your early cancellation fee in the iD Mobile app or My Account area - under 'My account', on the 'Manage my plan' tile click 'End my plan'. You'll then see your 'Estimated cost of a cancellation'.
  • If you're on a 1-month rolling SIM Only plan, you can cancel it with the iD Mobile app or My Account area. Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. You'll then be taken through the cancellation process.
  • If you're on a pay monthly handset plan, you can cancel it by contacting us here.
  • If you don't contact us, your plan will keep running. It won't terminate automatically and you'll continue to be billed.
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6 replies

Gregor
Rank
Userlevel 8
Badge +9
Use this page to contact live chat team. They will help you with that.
I am not iD Mobile employee but I am here to help anyone as best as I can.
terrywebbs
Rank
Userlevel 7
Badge +9
Best try the below link before calling it will give you more information about the cancelation process.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations


  • If you'd like to cancel your SIM Only plan, you'll need to give us 30 days' notice.
  • So, if you want to leave at the end of your minimum contract term, you need to notify us at least 30 days before your contract end date.
  • Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can view your early cancellation fee in the iD Mobile app or My Account area - under 'My account', on the 'Manage my plan' tile click 'End my plan'. You'll then see your 'Estimated cost of a cancellation'.
  • If you're on a 1-month rolling SIM Only plan, you can cancel it with the iD Mobile app or My Account area. Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. You'll then be taken through the cancellation process.
  • If you're on a pay monthly handset plan, you can cancel it by contacting us here.
  • If you don't contact us, your plan will keep running. It won't terminate automatically and you'll continue to be billed.
( ͡° ͜ʖ ͡°)
L
Rank

27/06/2020

(@ 30 DAYS FROM START OF CONTRACT ON 28/05/2020)

INSTRUCTION PLEASE CANCEL MY CONTRACT:

[redacted]

L
Rank

PLEASE CANCEL MY 30 DAY ROLLING SIM CONTRACT ORDERED 28/05/2020.

TODAY IS 27/06/2020 AND IS WITHIN 30 DAYS FROM RECEIVING THE SIM, THAT WAS AFTER THE DATE IT WAS ORDERED 28/05/2020.

[redacted]

 

L
Rank

PLEASE CANCEL MY 30 DAY ROLLING SIM CONTRACT ORDERED 28/05/2020.

TODAY IS 27/06/2020 AND IS WITHIN 30 DAYS FROM RECEIVING THE SIM, THAT WAS AFTER THE DATE IT WAS ORDERED 28/05/2020.

[redacted]

Rory
Rank
Userlevel 1
Badge +4

Hi @Lindsay.iD.MOB20, I’ve edited your above comment to remove all record of your personal information. Please refrain from openly sharing sensitive information that could be used to identify you. If you need to cancel your contract, please follow the steps at the following link

https://bit.ly/31q8gAD

 

Thank you,

Rory

Did my answer help you? If so, mark it as the Best Answer to help others! :)

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