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Question

How to change to Sim Only?

  • October 9, 2020
  • 1 reply
  • 15 views
dc2020
Community Member

How do you change to a sim only deal once contract is expired?

 

There’s no option in my account, no phone number to call and the live chat page is blank!

 

 

This topic has been closed for replies.

1 reply

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • October 12, 2020

Hi @dc2020,

When you log in to view your upgrade options, there should be a section to choose a SIM-only plan instead of a new phone plan; can you take a look at the upgrade options and post a screenshot if you see none in there?

Thanks,
Ryan

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