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I need help with my account

  • 15 October 2020
  • 1 reply
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Since my upgrade from 12month to monthly plan I have had various problems. I managed to speak to someone once and they appeared to have sorted it then it went wrong And due to it being  impossible to contact I'd since that 1 call over the phone or live chat. I ended going to the local car phone warehouse shop. They found that my sim had been deactivated. They gave me a new sim and I kept my number. Then. A new sim appeared and now I have 1 number. 1 account but 2 separate direct debits. Its Still impossible to contact id so which direct debit do I cancel?? Obviously I'm getting fairly miffed about this. CanAnyone help

 

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Best answer by Ryan 17 October 2020, 13:06

Hi @roverhowel,

We will issue you a PM now from our Support Team so that we can check which active plans you have to ensure you are left with just 1 to pay for.

Ryan

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Hi @roverhowel,

We will issue you a PM now from our Support Team so that we can check which active plans you have to ensure you are left with just 1 to pay for.

Ryan

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