I’ve accidentally activated a new sim on upgrade but the new sim plan is not showing?

  • 2 June 2019
  • 1 reply

It’s still saying I’m on my old contract when I’ve upgraded to a new contract on upgrade

1 reply

Userlevel 5
Badge +6
Have you received your new phone already @f_alom? Are you certain you have opted for an upgrade and have not simply purchased a second plan?

We'll need to speak to you in order to help with this one as we'll need to take some details from you beforehand.

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Dialling 0333 003 7777 for our Customer Services Team.
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