I've recently bought a new Sim only contract under a new name and number with iD. I am cancelling my old iD sim only contract but want to keep my old number. How do I do this and what info do I need? Thanks.
Best answer by Will
As we can’t perform an internal port, we’d need to perform a “Triangle Port”.
A Triangle Port requires obtaining a pay as you go SIM card for a network other than ourselves and porting the desired number over onto the pay as you go SIM. You would do this by requesting a PAC number for the old number from ourselves and giving it to the pay as you go network.
Once you have done this and the desired number is on the pay as you go SIM, you then need to contact that network and request another PAC code. Once you have this, you can then contact us again and port the number your new line.
Please let us know if you need any assistance obtaining a PAC code, and we’ll get that sorted for you right away.