Skip to main content
Solved

Keeping my number when moving to a new deal on ID

  • October 7, 2018
  • 1 reply
  • 432 views

Instead of upgrading from a SIM only deal to a monthly contract on ID I just started a new order and cancelled my SIM only. However I’m having trouble keeping my old number as when I enter the PAC code it says it cannot be used to switch from an ID number to another ID number. What can I do?

Best answer by Anonymous

Hi @jemmatwitchell,

Unfortunately, it isn't possible to transfer numbers between iD accounts.
If you would like to keep your number you would need to process a plan change or upgrade, rather than purchasing a new deal.
If a new deal has been purchased a new iD number will be assigned.

Apologies for any disappointment caused by this.

Jade
View original
This topic has been closed for replies.

1 reply

  • 0 replies
  • Answer
  • October 8, 2018
Hi @jemmatwitchell,

Unfortunately, it isn't possible to transfer numbers between iD accounts.
If you would like to keep your number you would need to process a plan change or upgrade, rather than purchasing a new deal.
If a new deal has been purchased a new iD number will be assigned.

Apologies for any disappointment caused by this.

Jade