I have had an ID sim only contract for almost 12 months. I have just ordered a new monthly contract with ID mobile and a separate sim only deal for my son to use with my old handset. I ordered these separately from the ID app so they don’t show up on my app account. I put the new sim in the new phone but I want to cancel the old ID sim only deal and move the number from that onto the pay monthly sim. I requested a PAC code but I don’t think that was the right thing to do. Both SIM cards work currently but I don’t want to pay for the old sim only deal whilst I pay the two new sims I have purchased. What should I do?
moving number from ID sim only to ID pay monthly
Best answer by Michelle H
Hi
We are unable to transfer your number from one contract to another within the same network. You could do a triangle port.
A Triangle Port requires obtaining a pay as you go SIM card for a network other than iD and porting the desired number over onto the pay as you go SIM.
You would do this by requesting a PAC number for the old number from iDand giving it to the pay as you go network.
Once you have done this and the desired number is on the pay as you go SIM, you then need to contact that network and request another PAC code.
Once you have this, you can then contact iD and port the number of your new line.
Hope this helps.
Michelle
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with FacebookPlease enter your email address. If it matches our records, we'll send you instructions to reset your password.