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Question

New ID simcard not working

  • November 24, 2020
  • 2 replies
  • 26 views
A
Community Member

I have been sent a new sim and tried to put it in my new phone - It does not work so would like to cancel the contract.

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2 replies

P
Community Member
  • Petershaha80
  • Community Member
  • 0 replies
  • November 24, 2020

Log in to account and check sim is activated.

Restart mobile.

Try to search network manually.

Mobile-cellphones.blogspot.com
P
1 person likes this
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    Petershaha80
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • November 27, 2020
Andrew14 wrote:

I have been sent a new sim and tried to put it in my new phone - It does not work so would like to cancel the contract.

 

Hello @Andrew14,

Sorry to hear that.

 

Is this a new SIM from an upgrade or a brand new contract purchase?

 

Mohammed

 

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