Question

New ID simcard not working

  • 24 November 2020
  • 2 replies
  • 21 views

I have been sent a new sim and tried to put it in my new phone - It does not work so would like to cancel the contract.


2 replies

Userlevel 6
Badge +1

Log in to account and check sim is activated.

Restart mobile.

Try to search network manually.

Userlevel 7
Badge +9

I have been sent a new sim and tried to put it in my new phone - It does not work so would like to cancel the contract.

 

Hello @Andrew14,

Sorry to hear that.

 

Is this a new SIM from an upgrade or a brand new contract purchase?

 

Mohammed

 

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