first email:
"Thanks for placing your order with iD. Your order reference is ********.
Your order is now going through our usual credit and security checks, and we'll email you as soon as everything's been processed successfully.
Our checks can take up to 24 hours, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch."
second email:
"thank you for choosing iD.
We apologise that due to the popularity of our current offers, we’re currently experiencing minor delays in processing orders ready for dispatch.
We are confident however that we will be able to prepare your order in the next 3-5 days. We’ll email you again to confirm when your order has been successfully processed and dispatched.
Once again thank you for being an iD customer, and we apologise that on this rare occasion we have been unable to provide our normal delivery service.
The iD Team"
Best answer by RebeccaF
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