I have just changed from sim only to a phone and sim bundle. How can I transfer my current id mobile number over to my new id sim card?
I have tried a pac code however it says I can't transfer my id number across. Any help will be greatly appreciated!
Thank you 😊
Hello
When upgrading from SIM-only to a handset plan, this is done in the iD account/app.
The SIM sent with the device is blank and once activated, should swap over services to the new SIM.
Can you clarify if both SIMS are active with 2 different numbers?
It’s sounding like you may have purchased a new contract instead of upgrading.
It’s not possible to keep the number from an iD plan to another iD plan.
Can you confirm if you purchased a new contract or an upgrade?
Mohammed
Hi, I have also done the same thing as above - is there really no way of being able to transfer my old number to my new sim??? I’ve had this number for 15 years and do not want a new number.
Many Thanks
Hello
The only way is to return the new contract purchased (if this is a new contract you’ve bought) and upgrade your existing contract to retain the number.
Let us know if you want help with this.
Mohammed
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