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STAC CODE not being processed

  • October 26, 2020
  • 1 reply
  • 52 views

I have got a STAC code from my old provider and submitted it on the ID mobile page last week but nothing have happened. I have multiple times and it always says request submitted successfully but then nothing happens. What can I do? 

Best answer by Mohammed H

Hello @Robinson04,

Sorry to hear that.

We’ll get a PM sent over to we can ensure the STAC code is picked up manually.

Mohammed

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1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 28, 2020

Hello @Robinson04,

Sorry to hear that.

We’ll get a PM sent over to we can ensure the STAC code is picked up manually.

Mohammed