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upgrade confirmation

Duchess
Community Member

I applied for an upgrade to a sim only deal through the app 10 days ago but have not had a confirmation email to say it’s gone through- there was a pending transaction of £0.01 on my account which had disappeared do I need to re-try? Don’t want to trigger another credit check unnecessarily. Cannot get hold of anyone to discuss this with.

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2 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • October 24, 2020

Hi @Duchess,

 

When you look at your tariff one the App, have your allowances changed at all to match the requested SIM only upgrade you attempted?

 

Will

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Duchess
Community Member
  • Duchess
  • Author
  • Community Member
  • 0 replies
  • October 24, 2020

Hi Will

No it wasnt showing. I’ve  reapplied and it seems to have gone through this time.

 

Thanks

Ryan D
1 person likes this
  • Ryan D
    Ryan D

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