upgrade confirmation

  • 21 October 2020
  • 2 replies

Userlevel 1

I applied for an upgrade to a sim only deal through the app 10 days ago but have not had a confirmation email to say it’s gone through- there was a pending transaction of £0.01 on my account which had disappeared do I need to re-try? Don’t want to trigger another credit check unnecessarily. Cannot get hold of anyone to discuss this with.

2 replies

Userlevel 5
Badge +7

Hi @Duchess,


When you look at your tariff one the App, have your allowances changed at all to match the requested SIM only upgrade you attempted?



Userlevel 1

Hi Will

No it wasnt showing. I’ve  reapplied and it seems to have gone through this time.