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Upgrade from sim only to contract

  • 20 November 2020
  • 1 reply
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I have been with ID mobile for about 2 months on a sim only plan and want to take out a contract deal with them. When I log in to my account - under upgrades it says I cannot upgrade and it also says that I cannot switch my plan. Does this mean I need to cancel my sim only plan and then take out a separate contract with ID after cancelling the sim only? I would like to keep my number too. 

 

Many thanks!

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Best answer by Ryan 25 November 2020, 12:25

Hi @fjoens101,

When on a SIM only plan, you usually have to be on the plan for at least 6-months before an upgrade to a handset plan is allowed. You can try to purchase a new plan although we can’t move the number over to another iD Mobile contract; sorry!

Ryan

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Hi @fjoens101,

When on a SIM only plan, you usually have to be on the plan for at least 6-months before an upgrade to a handset plan is allowed. You can try to purchase a new plan although we can’t move the number over to another iD Mobile contract; sorry!

Ryan

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