Skip to main content
Question

Upgrade sim

  • July 30, 2018
  • 1 reply
  • 118 views
T
Community Member
I upgraded my phone yesterday and all the new information appears on the on-line dashboard, but I've transferred my old sim to the new phone and I can't get connection to the network. Have I put the sim in the phone incorrectly or does it need ID to change it over?
    This topic has been closed for replies.

    1 reply

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • July 31, 2018
    Hi @TimothyyyAllen123,

    Welcome to the iD community!

    Did your new phone come with a new SIM card too? If so, this SIM may have to be used. If not, then the old SIM should just work without an issue.

    Have you tried the SIM card in your old phone to see if it still works?

    Ryan
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement