Upgrade sim
I upgraded my phone yesterday and all the new information appears on the on-line dashboard, but I've transferred my old sim to the new phone and I can't get connection to the network. Have I put the sim in the phone incorrectly or does it need ID to change it over?
Userlevel 6
+8
Hi @TimothyyyAllen123 ,
Welcome to the iD community!
Did your new phone come with a new SIM card too? If so, this SIM may have to be used. If not, then the old SIM should just work without an issue.
Have you tried the SIM card in your old phone to see if it still works?
Ryan
Welcome to the iD community!
Did your new phone come with a new SIM card too? If so, this SIM may have to be used. If not, then the old SIM should just work without an issue.
Have you tried the SIM card in your old phone to see if it still works?
Ryan
Reply
Sign up
Already have an account? Login
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.