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Question

upgrading


  • Community Member

I'm planning to upgrade to a new phone. 

Can I keep my old phone?

Can I keep my old number using the new phone?

Thank you

 

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11 replies

  • Community Member
  • 0 replies
  • March 27, 2020

Yes once you've upgraded and paid your other contract up the phone is yours , and yes you can keep your old number and use it in your new phone.

As long as your new phone is either network unlocked or from ID it doesn't matter about putting your old sim card in your new phone.

I swap my sim cards around from phones without issue 


  • Author
  • Community Member
  • 0 replies
  • March 27, 2020

So, does it mean they will just send me the phone via post with or without new SIM card with the same mobile number?

Thank you


terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • March 27, 2020
Lovy wrote:

So, does it mean they will just send me the phone via post with or without new SIM card with the same mobile number?

Thank you

@Lovy  your upgrade new phone will arrive via the post without a new SIM number!

You just need to insert the old SIM into the new phone turn it on, connect to wifi wait for any network or software updates for that mobile, input your data then your good to go…

You do no need to register the SIM or activate anything!
The SIM and contract continues as before

Just to clarify; Contracts and numbers are allocated to SIM cards not the actual mobile, these are transferable to any mobile that works on the ID Mobile Network.


  • Author
  • Community Member
  • 0 replies
  • March 27, 2020

Thank you so much. It really helps a lot.

I'm sorry I'm new to this. I've never done this upgrading before.

 


terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • March 27, 2020

@Lovy if you need any more help when the mobile arrives, like transferring data over or anything, just pop back in to the forum!


  • Author
  • Community Member
  • 0 replies
  • March 27, 2020

Will do.

Thank you so much Terry. 😃

 


Tatcho
Community Member
  • Community Member
  • 0 replies
  • May 3, 2020

While I was filling in my details for upgrading my phone to new one after end of contract the form filling got cut off just after I entered my payment details. Please advise


  • iD Mobile Employee
  • 1139 replies
  • May 4, 2020

@Tatcho 

Sorry to hear this. 

If the payment was not taken please not the order will not be processed. 

Regards

Aklima 


Tatcho
Community Member
  • Community Member
  • 0 replies
  • May 4, 2020

Thanks for your trouble….

 


AndyT
Community Member
  • Community Member
  • 0 replies
  • November 13, 2020

If I’m staying with ID mobile but want to upgrade my package. will my number remain the same and/or will I get a new sim?


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • November 17, 2020

Howdy @AndyT 

If you log in to your iD Mobile account using our website or the iD Mobile App (you’ll need to register that on our website if you haven’t already).

Within your account area you should be able to see upgrade options available to you.  Selecting from those will ensure you keep the same old number but simply upgrade to a new tariff.  Or a new tariff and phone if you’re taking a 24-month contract.

Any more questions, just ask.