Hi. I just want to ask how can I use my old ID mobile number on a new id mobile contract. I cancelled my old id mobile contract few days ago as I saw a good offer on uswitch with the same provider. I signed up on this new ID mobile contract and they issued me a new phone number. I wanted to use my old number but the app(id mobile) wont allow me to port my old number. Any experiences on how to solve this. I appreciate all the help. Thanks!
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Hi
We’re unable to move an active iD Mobile number from one account to another directly. No network can do this we’re sorry to say.
We would always recommend doing an upgrade/ plan change on an existing account if you wanted to change your plan or start a new contract whilst keeping your existing number you had with us.
If you require any further help, please let us know.
Michelle
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