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Wrong data allowance shown on app after plan change

  • December 8, 2019
  • 2 replies
  • 109 views
RyLloyd28
Community Member

IMAGE REMOVED

 

Afternoon,

I just upgraded to a package with has 9GB data allowance however on my app it is only showing me a total of 6.7GB. Why is this?? 

Thanks,

Ryan

Best answer by Mohammed H

Hello @RyLloyd28,

 

I’ve removed the image due to it being easily able to make out your mobile number from the image. 

Please ensure any personal contact information is clearly taken out as this is a public forum.

 

In answer to your question, when you upgrade partway in the billing month, you’d receive a pro-rata allowance in accordance to when you submitted that upgrade and how long you have left till the allowance resets.

 

Your full allowance should kick in when your plan refreshes as normal on the next billing date.

 

Mohammed

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2 replies

RyLloyd28
Community Member
  • RyLloyd28
  • Author
  • Community Member
  • 0 replies
  • December 9, 2019
Mohammed wrote:

Hello @RyLloyd28,

 

I’ve removed the image due to it being easily able to make out your mobile number from the image. 

Please ensure any personal contact information is clearly taken out as this is a public forum.

 

In answer to your question, when you upgrade partway in the billing month, you’d receive a pro-rata allowance in accordance to when you submitted that upgrade and how long you have left till the allowance resets.

 

Your full allowance should kick in when your plan refreshes as normal on the next billing date.

 

Mohammed

Thank you 

Mohammed H
Ryan D
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Mohammed H
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  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • December 9, 2019

Hello @RyLloyd28,

 

I’ve removed the image due to it being easily able to make out your mobile number from the image. 

Please ensure any personal contact information is clearly taken out as this is a public forum.

 

In answer to your question, when you upgrade partway in the billing month, you’d receive a pro-rata allowance in accordance to when you submitted that upgrade and how long you have left till the allowance resets.

 

Your full allowance should kick in when your plan refreshes as normal on the next billing date.

 

Mohammed

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