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Wrong number showing on texts after porting

  • 29 June 2020
  • 1 reply
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after transferring my number to ID it is still sending text messages from the new number. my ID account says it’s completed transferring my number but this clearly isn’t he case. How can I fix this?

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Best answer by Mohammed 29 June 2020, 17:15

Hello @KShep,

 

Do you have an iPhone by any chance?

iPhone’s don’t automatically change the number after a port, this is what causes the issue.

 

Try the following steps:

 


1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Let us know how you get on.

Mohammed

 

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Userlevel 7
Badge +9

Hello @KShep,

 

Do you have an iPhone by any chance?

iPhone’s don’t automatically change the number after a port, this is what causes the issue.

 

Try the following steps:

 


1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Let us know how you get on.

Mohammed

 

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