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3 days till new plan but cannot change phone yet?

  • February 9, 2025
  • 1 reply
  • 23 views
Roksana9
Community Member

I've got 3 days left till new plan will be available on ID mobile app but it's not showing any options. How I can change plan, order new phone in one day? 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 11, 2025

    Hi ​@Roksana9 

     

    Thanks for getting in touch. 

     

    Apologies. do you mean you are approaching your 60 days prior to the contract ending? 

    If that is the case, any available plans will become available on at the app around that time. 

     

    Please do let us know if you have any questions. 

     

    Thanks, 

     

    Nat 

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