Hello - I currently use a simple Doro phone which won’t work when 3g is switched off later this year. I can upgrade to a 4g phone with no problem but would this mean starting a new contract? I’ve been with ID for many years and the monthly charge has remained the same. Many thanks for any assistance.
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4g Upgrade
Best answer by Tyler
Hey there
If you order an upgrade from the “Upgrades” tab via logging into the iD Mobile app/website, then you will continue with your same mobile number and same account, but on your new contract charge.
If you order a completely new contract, then you’ll not be able to directly transfer your phone number to it, and will simply have the new plan individually.
I hope that helps.
Thanks,
Tyler
+24Hey there
If you order an upgrade from the “Upgrades” tab via logging into the iD Mobile app/website, then you will continue with your same mobile number and same account, but on your new contract charge.
If you order a completely new contract, then you’ll not be able to directly transfer your phone number to it, and will simply have the new plan individually.
I hope that helps.
Thanks,
Tyler
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