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Question

Cancelled within 14 days and have had debt agencies phning

  • March 11, 2025
  • 1 reply
  • 5 views
T
New
 Contributor

Hi everyone,

 

I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.

I spoke with someone from ID who confirmed the cancellation and no outstanding payments.

I got an email on 31/8/24 thanking me for payment received.

I then got an email on the 9/9/2024 saying I have an outstanding balance.

Can someone help?

Thanks

 

 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3063 replies
    • March 18, 2025

    Hey there ​@Tonymccabe84, thank you for reaching out.

     

    Did you request a return with Mobiles.co.uk, or a 30-day disconnection?

     

    Also, you would be charged for the time the line-rental was opened for as a final bill within 48 hours of disconnection if you hadn’t been charged already.

     

    Thanks,

    Tyler

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