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Cancelled within 14 days and have had debt agencies phning

T
New
 Contributor

Hi everyone,

 

I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.

I spoke with someone from ID who confirmed the cancellation and no outstanding payments.

I got an email on 31/8/24 thanking me for payment received.

I then got an email on the 9/9/2024 saying I have an outstanding balance.

Can someone help?

Thanks

 

 

Best answer by WelshPaul

Tonymccabe84 wrote:

Hi everyone,

 

I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.

I spoke with someone from ID who confirmed the cancellation and no outstanding payments.

I got an email on 31/8/24 thanking me for payment received.

I then got an email on the 9/9/2024 saying I have an outstanding balance.

Can someone help?

Thanks

 

 

You would have received a final bill for services provided to you from the point of activation until disconnection (12.08.24 - 22.08.24).

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    2 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • March 18, 2025

    Hey there ​@Tonymccabe84, thank you for reaching out.

     

    Did you request a return with Mobiles.co.uk, or a 30-day disconnection?

     

    Also, you would be charged for the time the line-rental was opened for as a final bill within 48 hours of disconnection if you hadn’t been charged already.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2762 replies
    • Answer
    • April 16, 2025
    Tonymccabe84 wrote:

    Hi everyone,

     

    I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.

    I spoke with someone from ID who confirmed the cancellation and no outstanding payments.

    I got an email on 31/8/24 thanking me for payment received.

    I then got an email on the 9/9/2024 saying I have an outstanding balance.

    Can someone help?

    Thanks

     

     

    You would have received a final bill for services provided to you from the point of activation until disconnection (12.08.24 - 22.08.24).

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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