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contract ending, moving to rolling sim?

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  • mt96
  • New
 Contributor
  • 1 reply

Hi, I got disconnected on live chat, can anyone help me please? My 24 month contract ends on 29 March and I want to move straight onto the £10 monthly rolling sim. I’ve just put an order through online for it like I was told on live chat, then I was meant to go back and give the order confirmation number to him but it disconnected me. Does anyone know if it’ll just automatically kick in on 29 March? I’m keeping my phone FYI, and the order confirmation email has come through.

Best answer by Tyler

Hey there ​@mt96, as long as it was a plan change or upgrade, your number and login will the remain the same, and the new plan will automatically take over.

 

Thanks,

Tyler

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    5 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 296 replies
    • March 28, 2025

    ​@mt96You can try calling the sales line  on 02071391397 between 9am-6pm Monday-Fri

     

     

     

    Joe , ,

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 673 replies
    • March 28, 2025

    Usually if it’s a plan change you keep the same SIM and number. Make sure they haven’t ordered an additional line. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • Answer
    • March 28, 2025

    Hey there ​@mt96, as long as it was a plan change or upgrade, your number and login will the remain the same, and the new plan will automatically take over.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
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    • mt96
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    • New
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    • 1 reply
    • March 28, 2025

    Okay great, thanks all

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 31, 2025

    You’re very welcome ​@mt96!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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