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End of Contract Notification

R
New
 Contributor

Hi ID Mobile Team,

I am due to renew my contract in the next few days. Attempting to doing this today, i receive an upgrade deal of 12 Month Sim Only for £10 a month, Unlimited data, Unlimited  text & Unlimited Minutes, however, when i select upgrade, the page bring me to the basket with another plan.

How can I receive the plan that has been recommended and advertised on my home page when i log in as an upgrade deal?

 

Best answer by Tyler

Hey there @rrnmobile, welcome to Community!

 

If there is an error when adding to basket that it adds the wrong plan, I’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler

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2 replies

R
New
 Contributor
  • rrnmobile
  • Author
  • 1 reply
  • June 29, 2024

This is what selecting (Upgrade) bring me too - How is this possible?

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3233 replies
  • Answer
  • July 12, 2024

Hey there @rrnmobile, welcome to Community!

 

If there is an error when adding to basket that it adds the wrong plan, I’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler

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