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Endinng current contract but staying with iD.

Z
Community Member

My contact ends on 28.4.25. I intend to get a new phone and plan (still with I’d) via mobiles.co.uk (they’re much cheaper than the upgrade offered by I’d). I’m assuming I need to request a PAC and to give 30 days notice today, so the contract ends on 28.4.25. Is that correct? Thanks

Best answer by Decembersangel72

Hi ​@Zingylemontart 

The only way to keep your number and change to a plan with iD Mobile, via mobiles.co.uk, which isn’t available from them, is to first request a PAC code and then move to a seperate network for 1 month (SIM only contract) and then immediately request a PAC code to move back via the offer.

You can’t move between plans that are not available via ‘upgrade’ with iD Mobile and so you will need to move to another network (SIM only and month to month) before you can move back via the offer you have found.

To confirm that the offer you have found can not be matched by iD Mobile (without having to faff with changing networks) use the Live Chat. Type ‘talk to a person’ in the dialogue box to bypass the inane questions.
https://www.idmobile.co.uk/live-chat
Just be aware that the agents are dealing with many chats at a time and it may take a while to start a chat and also to reply to you so set some time aside to cover this.

Good luck x

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    2 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 28, 2025

    Hey there ​@Zingylemontart, if you wish to keep your phone number with us, you will need to order via the “Upgrades” tab when logged in.

     

    Purchasing a new plan via Mobiles.co.uk means you cannot transfer your number directly to it I’m afraid.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor

    Hi ​@Zingylemontart 

    The only way to keep your number and change to a plan with iD Mobile, via mobiles.co.uk, which isn’t available from them, is to first request a PAC code and then move to a seperate network for 1 month (SIM only contract) and then immediately request a PAC code to move back via the offer.

    You can’t move between plans that are not available via ‘upgrade’ with iD Mobile and so you will need to move to another network (SIM only and month to month) before you can move back via the offer you have found.

    To confirm that the offer you have found can not be matched by iD Mobile (without having to faff with changing networks) use the Live Chat. Type ‘talk to a person’ in the dialogue box to bypass the inane questions.
    https://www.idmobile.co.uk/live-chat
    Just be aware that the agents are dealing with many chats at a time and it may take a while to start a chat and also to reply to you so set some time aside to cover this.

    Good luck x

    Reply.


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