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Found a plan on comparison site, not available in the app, how can I get it

  • February 15, 2025
  • 3 replies
  • 69 views

I’ve found a monthly sim only deal on a price comparison site, that is slightly cheaper with a slightly better allowance than my current plan (also a monthly sim only plan) I looked at available plans to upgrade to in my app/account and that deal is more expensive. Is there anyway I can switch to this better plan directly? Or do I need to get a PAC and transfer as if I were a new customer?

Best answer by MZone

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@RichyRich    ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

Failing that if you wanted to take the new deal with a new number you would have to double port to another network and back again as you can’t use a PAC to transfer from iD to iD. 

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MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • Answer
  • February 15, 2025

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@RichyRich    ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

Failing that if you wanted to take the new deal with a new number you would have to double port to another network and back again as you can’t use a PAC to transfer from iD to iD. 


  • Author
  • New
 Contributor
  • 4 replies
  • February 15, 2025

No I only found it this afternoon so haven’t had the chance, but that’s annoying, I guess I can get a payg sim for a month if so


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  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hi ​@RichyRich 

 

We would recommend speaking with the team on 0207 139 1397 to discuss your options as an existing customer. 

 

Please do let us know how you get on. 

 

Nat