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Incorrect Data Plan and No Customer Support Response

M
New
 Contributor

Hi,
At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for.

I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue.

Is there any other way to get in touch with someone who can help?
I just want the plan I signed up for, and some acknowledgment that this issue is being looked into.

Thank you.

Best answer by WelshPaul

Try this link:

https://www.idmobile.co.uk/legal/accessibility

 

When the page loads, click live chat. Be quick, live chat closes at 8pm.

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    4 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2846 replies
    • May 1, 2025

    I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.

    https://idmobile.co.uk/live-chat

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    1 person likes this
    • M
      Monkey.D.Max
    M
    New
 Contributor
    • Monkey.D.Max
    • Author
    • New
 Contributor
    • 1 reply
    • May 1, 2025

    LOL  At least you got something — every time I try, all I get is the same sweet breakup line:
    “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”
    I think I’m in a toxic relationship with the live chat 

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • 2846 replies
    • Answer
    • May 1, 2025

    Try this link:

    https://www.idmobile.co.uk/legal/accessibility

     

    When the page loads, click live chat. Be quick, live chat closes at 8pm.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 2, 2025

    Hi ​@Monkey.D.Max  sorry to hear that you have had trouble getting in touch with us.

    If you still need help with this, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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