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More data on plan thats same price

S
Active Contributor

I get 150gb a month for £12 but noticed on their site this it is now 200gb - does this automatically go to 200gb or can you select to change to this plan after a month, I’ve been with iD less than a month so can’t change until next week - also if you spotted a deal on a comparison site that isn’t on their website can customer service change it to the comparison deal if you asked

Best answer by andewhite

Unfortunately @Scotchydog, any deals on comparison sites are only available for new connections to the iD network. 

You can discuss your plan options with the iD sales team, by calling 020 7139 1397.

The sales advisers work 9am - 6pm.

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12422 replies
  • Answer
  • June 4, 2024

Unfortunately @Scotchydog, any deals on comparison sites are only available for new connections to the iD network. 

You can discuss your plan options with the iD sales team, by calling 020 7139 1397.

The sales advisers work 9am - 6pm.

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 11, 2024

Hi @Scotchydog,

Welcome to the Community!

I hope that you managed to get this resolved.

You can only upgrade to deals that you are eligible for.

If you still require assistance, please let us know.

 

Kash

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