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no upgrade confirmation

D
Community Member

I placed an order for an upgrade to the galaxy 9a on Wednesday 2/4/25. I haven't had any email confirmation or money taken out. 

The 9a was showing as a preorder item, think it's available from the 11/4/25, could this be the reason? Either way, some help on this would be wonderful.

 

Thanks 

Best answer by JoeKing

​@danseastram2218 Hi there if the order is on pre-order, you likely won’t receive further confirmation regarding the order until it’s dispatched.

For further updates, I’d recommend calling the sales team on 02071391397

 

 

Joe 

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    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 341 replies
    • Answer
    • April 5, 2025

    ​@danseastram2218 Hi there if the order is on pre-order, you likely won’t receive further confirmation regarding the order until it’s dispatched.

    For further updates, I’d recommend calling the sales team on 02071391397

     

     

    Joe 

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8146 replies
    • April 6, 2025

    Hi ​@danseastram2218,

    Welcome to the Community

    We hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

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