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order 2 upgrades

Breeze Lolly
New
 Contributor

Hi , I ordered 2 upgrades by accident, I only want 1, what do i do? Thanks

Best answer by Matthew T

Afternoon @Breeze Lolly,

Looking into our Sales system, it doesn’t look like either upgrade has processed. Don’t worry! Your still eligible to Upgrade.

Please visit: https://www.idmobile.co.uk/upgrades

Thanks. 

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    3 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1818 replies
    • July 22, 2024

    Morning @Breeze Lolly,

    If you accidentally upgraded the same Mobile Number twice, one of them will flag on our system and cancel automatically.

    Thanks.

    iD Community Manager
    Breeze Lolly
    New
 Contributor
    • Breeze Lolly
    • Author
    • New
 Contributor
    • 1 reply
    • July 22, 2024

    Thanks, but I only wanted a particular colour? I also have had no email confirmation my upgrade so no idea if its gone through, thanks 😊

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1818 replies
    • Answer
    • July 23, 2024

    Afternoon @Breeze Lolly,

    Looking into our Sales system, it doesn’t look like either upgrade has processed. Don’t worry! Your still eligible to Upgrade.

    Please visit: https://www.idmobile.co.uk/upgrades

    Thanks. 

    iD Community Manager

    Reply.


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