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Question

out of contract

  • February 19, 2025
  • 4 replies
  • 11 views
Bryan Smith
Active Contributor

I'm out of contract and away on holiday. I want to go on to a sim only until I get back to UK to reduce my costs. But when I click change plan on the app, it still shows a higher price option?

    4 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hello ​@Bryan Smith 

     

    Thank you for getting in touch. 

    We are sorry to hear your app is not offering suitable deal for the SIM only plan. 

    When you say its offering higher prices, do you mean higher than your current plan or prices online please? 

     

    Thanks, 

     

    Nat 

    Bryan Smith
    Active Contributor
    • Bryan Smith
    • Author
    • Active Contributor
    • 7 replies
    • February 21, 2025

    Yes. I want to reduce the cost until I get back to UK then look at my options 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 24, 2025

    I see, thank you ​@Bryan Smith 

     

    If the offers on the app are not suitable, we would recommend checking with our sales team directly on 0207 139 1397. 

     

    Nat 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 24, 2025

    Hey there ​@Bryan Smith, as mentioned by my colleague ​@Natalie W, I’d recommend calling our sales team on 02071391397 between 9am-6pm Monday-Friday, if you’re unhappy with or want to discuss your upgrade deals further.

     

    Thanks,

    Tyler

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