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phone in contract, battery levels draining to fast

  • November 23, 2024
  • 1 reply
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Sharon Light
Community Member

Hi, I've have a Google pixel 7a on contract until May 2025. I'm having battery problems. It's only lasting for around and hour, if I'm lucky, when in use. I don't use phone during the day at work but the battery is dead by the end of the day. 

Surely a phones use should last as long as the contract at least.

I don't have loads of apps, don't play games, I only really use for emails, social media, and calls.

Is there any rules when in a contract and when the phone is not working properly?

Best answer by Tom

Hi ​@Sharon Light 

 

I’m sorry to hear this, in a case such as this we’d recommend taking the device to your local Currys store or speaking to Google directly to explore warranty/repair options.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • November 25, 2024

    Hi ​@Sharon Light 

     

    I’m sorry to hear this, in a case such as this we’d recommend taking the device to your local Currys store or speaking to Google directly to explore warranty/repair options.

     

    Tom

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